One Stop Shop
Supporting autistic people and
their families across Fife.
Fife One Stop Shop
The One Stop Shop provides information, advice and support to autistic people, their families, friends and other professionals. The service is funded by the Fife Health and Social Care Partnership and is available to anyone at any stage of their diagnosis pathway, including people who identify as autistic.
The Fife One Stop Shop's Community Advisors are experienced and knowledgeable in providing advice and support either in person or virtually. The service also provides peer support groups, and can direct you to community social activities and other support services across Fife.
Flourish is delivered as part of Our Minds Matter, to support children and young people’s emotional wellbeing in Fife.
The Flourish programme aims to provide increased support to parents and carers of young people up to 26 years old, who have neurodevelopmental differences such as Autism, ADHD, Dyslexia, Dyspraxia. No formal diagnosis is required to access this support through Flourish.
The programme aims to promote a greater understanding of neurodevelopmental differences, improve communication between parents and professionals, and ultimately help parents to feel better equipped with the information and practical skills they need to support their child or young person.
Holistic support for children or a young person, and their families
As of 2025 we are expanding our Flourish programme, taking a whole family approach to provide personalised support to children and young people with neurodevelopmental differences, alongside their parents and carers, living in Fife. This part of the programme specifically focuses on individual and family needs and goals.
For more information about Flourish, and our recent extension to the project, please get in touch with our Fife One Stop Shop by emailing fifeoss@scottishautism.org or call 01592 645350.
Our approach places individuals at the centre of the work we do. Every enquiry we receive is dealt with individually and confidentially, with support and advice tailored to meet your needs. We collaborate with partner organisations across Fife so if we can’t help, we will try to signpost you to someone who can.
Some of the services the One Stop Shop provides are:
- Advice and Support Service – Available by Phone or Email
- One-to-one appointments in person or virtually
- Peer Support Groups
- Drop In Sessions
- Social Activities
- Flourish - supporting children and young people’s emotional wellbeing
- Support and advice to access services in your local area and nationally
We hold Advice Drop In sessions on a weekly basis. This is a space to talk through any questions that you may have or to simply come in for a chat with one of our Community Advisors about any topics that you would like to discuss.
Advice Drop In slots are held at our office at New Volunteer House in Kirkcaldy as follows:
- Tuesdays at 10am - 12pm
- Thursdays at 1pm - 3pm
Autistic Adults Peer Support Network:
Our Fife One Stop Shop's Autistic Adult Peer Support Network is for autistic adults 18+ throughout Fife. Led by an autistic staff member, this is a relaxed and friendly space for peer support and general discussion, and provides an opportunity to ask questions. This takes place twice per month in person with one session monthly online via zoom.
The in person events are held within our office at New Volunteer House in Kirkcaldy.
Parents & Carers Group (of children & young people):
Our parents and carers groups of children and young people provide opportunities for networking and support, but also for initiating helpful discussion around a range of topics and themes. A member of the One Stop Shop team will be present to offer perspectives and advice to parents and carers who attend.
These events are held within our office at New Volunteer House in Kirkcaldy.
Parents & Carers Group (of autistic adults):
Our parents and carers groups of children and young people provide opportunities for networking and support, but also for initiating helpful discussion around a range of topics and themes. A member of the One Stop Shop team will be present to offer perspectives and advice to parents and carers who attend.
These events are held within our office at New Volunteer House in Kirkcaldy.
LGBT+ Peer Support Group:
This group is an autistic only space for adults 18+ who identify as on the LGBTQIA+ spectrum. This is facilitated by an autistic staff member.
These events are held monthly at The Hive in Whytecauseway, Kirkcaldy.
Numbers attending groups are limited to ensure a comfortable space for all, therefore booking is essential. To find out more or book to attend, please email us at fifeoss@scottishautism.org or call 01592 645350.
Visit our Fife One Stop Shop events page to book or find out more
Who can get support
If you're in Fife and seeking autism advice or support for yourself, a family member, a friend, or someone you assist professionally, you can reach out to the One Stop Shop by calling 01592 645350, emailing fifeoss@scottishautism.org or submit an enquiry.
Parking at New Volunteer House
The car park at New Volunteer House is for permit holders only. Please be aware that unless you are a Blue Badge holder, you cannot park here.
However, parking is available at Kirkcaldy Train Station, The Postings or there is time limited, on-street parking nearby. We are also only a short walk from Kirkcaldy Bus and Train Station.
Accessibility - One Stop Shop Meeting Room
Our meeting room is just above the waiting room on the first floor. If you have mobility requirements, please let a member of staff know before attending an appointment, drop in or group so that we can make arrangements for you.
Jackie Cassels - Senior Community Advisor
Jackie joined Scottish Autism in 2020 as a Community Advisor after spending many years working in education. Since August 2022, Jackie has been a senior Community Advisor based at the One Stop Shop specifically supporting the wellbeing of autistic adults and the parents and carers of autistic children and adults. She thoroughly enjoys chatting with autistic adults and families across Fife.
When Jackie is not working she likes to spend time outdoors walking her dog and playing golf. Jackie also enjoys doing quizzes and number puzzles.
Ross Parker - Community Advisor
Ross has been a Community Advisor at Scottish Autism since October 2021 and recently joined the One Stop Shop in July 2023. Previous to this, Ross had 10 years of experience as a Support Worker. Ross was diagnosed as autistic at the age of 19 and has a Master’s Degree in Autism Studies and an Undergraduate Degree in Social Sciences.
In his current role, Ross works at the Fife One Stop Shop. Alongside providing support to families of autistic young people through the Flourish programme, Ross also leads the Autistic Adult Peer Support Network in Fife. Providing both online and in-person support to autistic individuals, parents and carers. He also provides training to businesses and professionals via Scottish Autism’s external training programme.
Ross’s key interests are in helping autistic adults navigate their place within the autistic community and using his own experiences to develop and provide training.
Gemma Czyzewski – Community Advisor
Gemma joined the One Stop Shop in Spring 2022. Since studying for a a psychology degree, Gemma has worked in a range of roles supporting and/or people with learning disabilities, as well as families. Most recently, Gemma was a development working supporting Citizen Advocacy partnerships.
Gemma is passionate about ensuring that autistic people have a voice within their lives, as well as supporting people to become better connected with their local communities.
She enjoys walking in the countryside, paddleboarding and yoga.
Hanna O'Brien – Community Advisor
Hanna joined Scottish Autism in July 2024 as a Community Advisor based in the One Stop Shop after spending some time away from traditional employment to focus on family. With experience with NHS as a Paediatric Speech Therapist , Hanna enjoys helping others to reach their potential.
With lived experience of autism, Hanna has a keen interest specifically in supporting parents and carers of autistic people. She is passionate about educating others to ensure autistic people are included and heard in today's society. A busy household leaves little time for herself, but in her spare time she enjoys cooking, baking and walking with her dog.
Address:
New Volunteer House
16 East Fergus Place
Kirkcaldy
Fife
KY1 1XT
Email: fifeoss@scottishautism.org
Tel: 01592 645350
Opening hours: Monday - Friday, 9.30am - 5pm
Please note that currently it might take slightly longer than normal for our team to respond to your enquiry.
Our One Stop Shop is made up of a small number of Community Advisors that aim to provide an individualised response to each enquiry as quickly as possible. We are currently experiencing a very high volume of enquiries so please be advised it may take longer to receive a response.
You can also get in touch with our team by submitting an enquiry below.
The Fife One Stop Shop is run by Scottish Autism in partnership with the Fife Health and Social Care Partnership and Our Minds Matter.